Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You'll also need a receipt or proof of purchase.

To start a return, you can contact us at canakkas@zyverashopping.com. Once your return is accepted, we'll email you the shipping address and return label. Items sent back to us without first requesting a return will not be accepted.

For any return questions, feel free to reach us anytime at canakkas@zyverashopping.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve the issue.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers, plants), custom products (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day withdrawal period within the European Union
Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return your order for any reason, without justification, within 14 days. As noted above, your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. You'll also need a receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at canakkas@zyverashopping.com.

At ZYVERA Shopping, customer satisfaction is our priority. Under the Turkish Distance Contracts Regulation, you have the right to withdraw from the contract within 14 (fourteen) days of receiving the product, without giving any reason and without paying any penalty.

Return Conditions

• The item must be unused, undamaged, and suitable for resale.
• The item must be returned with its original packaging, invoice, and all accessories if any.
• Notice of withdrawal must be sent in writing to canakkas@zyverashopping.com.

Return Process Once your return request is approved, you can ship the item to the address provided. After the item reaches us and is inspected, your payment will be refunded via the same payment method within 10 (ten) business days.

Cases Where the Right of Withdrawal Does Not Apply The right of withdrawal cannot be used for custom-made items, hygiene products (with opened packaging), or items that are perishable or may expire quickly.