Refund policy

Return & Refund Policy — ZYVERA

We want you to be satisfied with your purchase. If you are not, you may return most items within 30 days of delivery for a refund.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at canakkas@zyverashopping.com with your order number and the reason for return. We will provide instructions on how and where to send your item.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Certain items may not be eligible for return, including used or damaged items not caused by us, and items marked as final sale at the time of purchase.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

Questions? Reach us at canakkas@zyverashopping.com or through our Contact page.